Terms & Conditions

Effective Date: November 2025

Welcome to NAINA AI LLC ("Email Care Services", "Company", "we", "us", or "our"). By accessing www.emailcareservices.com, requesting support, or purchasing any service from us, you acknowledge that you have read, understood, and agree to these Terms & Conditions.

If you do not agree with any part of these Terms, you must discontinue use of our website and services immediately.

1. Nature of Services

NAINA AI LLC provides independent technical support, digital assistance, and related service solutions. We operate as a third-party service provider and are not affiliated with, endorsed by, sponsored by, or officially associated with any brand, manufacturer, or software provider, including but not limited to Google, Microsoft, Apple, or any email service provider.

Our services may include:

  • Email troubleshooting and configuration assistance
  • Software and device troubleshooting
  • Browser and website configuration support
  • Error diagnosis and guided remote technical support
  • Website performance analysis and technical issue investigation
  • General IT consultation and configuration guidance

We do not provide:

  • Official manufacturer or brand support
  • Hardware repair or physical device replacement
  • Product warranty services
  • Customer support on behalf of third-party brands

All services are provided on a best-effort basis.

2. User Responsibilities

By using our website or services, you agree that:

  • All information provided during support requests is accurate and complete
  • You will not misuse or attempt to exploit our services
  • You are responsible for protecting your device credentials and passwords
  • You will notify us promptly if unauthorized access or security issues occur

NAINA AI LLC reserves the right to refuse, restrict, or discontinue services if misuse, fraud, or suspicious behavior is detected.

3. Remote Access Consent

Certain services may require temporary remote access to your device in order to diagnose or resolve technical issues.

By requesting remote support, you acknowledge that:

  • Remote access is voluntary and temporary
  • Access is limited strictly to service delivery purposes
  • You may terminate remote access at any time
  • We do not access devices without user consent

4. Service Availability & Modifications

NAINA AI LLC may, at its sole discretion:

  • Modify or discontinue any service offering
  • Update pricing or service scope
  • Perform website or system maintenance without prior notice

We are not responsible for service interruptions caused by external factors such as internet outages, third-party service failures, device limitations, or software restrictions beyond our control.

5. Payments, Charges & Refunds

  • Service pricing will be disclosed before payment is processed
  • No paid service begins without customer approval
  • Payment confirms agreement to service scope and pricing

Payments may be processed through secure third-party processors. NAINA AI LLC does not store or retain credit card or banking information.

Refunds are governed by our Refund Policy, which forms part of these Terms. Refund eligibility is evaluated based on service delivery, issue resolution, and applicable policy criteria.

6. Data Privacy & Information Handling

All personal or technical information is handled in accordance with our Privacy Policy.

By using our services, you consent to:

  • Collection of necessary contact and technical information
  • Secure storage of service records for compliance and operational purposes
  • Use of anonymized data for internal analysis or service improvement

We do not sell or rent personal information to third parties.

7. User-Submitted Content

When submitting information through forms, chat, files, screenshots, or other communications, you grant NAINA AI LLC permission to:

  • Store and review such information for service delivery
  • Use anonymized data internally for service improvement

Ownership of personal data remains with the user, and confidential information will not be publicly disclosed.

8. Intellectual Property

All website content including text, design elements, graphics, logos, and materials are owned or licensed by NAINA AI LLC unless otherwise stated.

You may not reproduce, distribute, or reuse website content without prior written permission.

9. Limitation of Liability

To the maximum extent permitted by law, NAINA AI LLC shall not be liable for:

  • Data loss or device malfunction
  • Service interruptions or delays
  • Financial or business losses
  • Outcomes beyond the defined service scope

All services are provided “as is” without warranties or guarantees beyond those explicitly stated.

10. Indemnification

You agree to indemnify and hold harmless NAINA AI LLC, its owner, employees, and affiliates from any claims, losses, or damages arising from:

  • Misuse of services
  • Unauthorized actions on your device
  • Failure to follow provided guidance
  • Violation of these Terms

11. Service Suspension or Termination

NAINA AI LLC reserves the right to suspend or terminate services immediately if:

  • Fraudulent activity or payment abuse is detected
  • Chargebacks occur without proper dispute resolution
  • Abusive or inappropriate behavior is directed toward staff
  • These Terms & Conditions are intentionally violated

Termination may occur without prior notice in high-risk situations.

12. Changes to These Terms

NAINA AI LLC may update these Terms & Conditions periodically. Updates will be posted on this page with a revised effective date. Continued use of the website or services indicates acceptance of the updated Terms.

13. Contact Information

Company: NAINA AI LLC
Website: www.emailcareservices.com

Registered Address:
4175 Ivanhoe Dr Apt 115
Monroeville, PA 15146
United States

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