Refund & Service Guarantee Policy
Effective Date: November 2025
At NAINA AI LLC ("Email Care Services", "we", "us", or "our"), we aim to provide professional and reliable technical support services. This Refund & Service Guarantee Policy explains the circumstances under which refunds may be requested, how requests are reviewed, and the conditions that apply.
1. Refund Eligibility Criteria
A refund request may be approved under the following verified conditions:
- The paid service was not delivered.
- The reported technical issue remained unresolved after reasonable support efforts.
- The service scope or pricing was materially misrepresented prior to payment.
All refund decisions are based on service records, technician documentation, communication logs, and diagnostic information.
Refund approval is not automatic and is evaluated on a case-by-case basis.
2. Refund Request Timeframe
Refund requests must be submitted within fifteen (15) calendar days from the date the paid service was completed.
Requests received after this period may not be eligible for review due to service completion, data retention policies, and compliance requirements.
3. How to Request a Refund
To initiate a refund review, please contact us at:
Email: support@emailcareservices.com
Your request should include:
- Full name used at the time of purchase
- Date of service
- Amount paid
- Clear explanation of the issue and reason for the refund request
- Supporting documentation such as invoice, email correspondence, chat logs, or screenshots
Incomplete or unclear requests may result in delayed processing.
4. Refund Review & Processing
Step 1 – Review
Our support and compliance team will review the service history, technician documentation, and customer communication records.
Step 2 – Decision
If approved, the refund will be issued to the original payment method used during the transaction (for example PayPal, card processor, or other authorized payment gateway).
Step 3 – Processing Time
Approved refunds are typically processed within 7–10 business days. The time for funds to appear in your account may vary depending on your bank or payment provider.
Step 4 – Denial (If Applicable)
If a refund is not approved, you will receive a written explanation outlining the reason based on this policy.
5. Non-Refundable Situations
Refunds may not be issued in the following circumstances:
- Digital configurations, setup instructions, or technical guidance were already delivered.
- A refund was previously granted for the same service.
- The service session was terminated due to abusive, illegal, or fraudulent behavior.
- The customer requests a refund due to a change of mind after service delivery.
- The issue was resolved but the customer later chooses to seek assistance elsewhere.
6. Chargebacks & Payment Disputes
We strongly encourage customers to contact us directly before initiating a chargeback or payment dispute with their bank or payment provider.
Unauthorized or premature chargebacks may:
- Delay resolution of the issue
- Result in suspension of future services
- Be disputed with the payment processor using documented service records
This policy does not limit your rights under applicable consumer protection laws.
7. Alternative Resolutions
In certain cases, we may offer alternative solutions such as:
- Additional support sessions
- Service credits
- Escalation of the issue to a senior technician
These alternatives are offered at our discretion and do not affect your right to request a refund review.
8. Policy Updates
NAINA AI LLC reserves the right to modify this Refund & Service Guarantee Policy at any time. Updates will be posted on this page with a revised effective date.
Continued use of our website or services after updates are published constitutes acceptance of the updated policy.
9. Contact Information
For refund inquiries or assistance, please contact:
Company: NAINA AI LLC
Website: www.emailcareservices.com
Email: support@emailcareservices.com
Registered Address:
4175 Ivanhoe Dr Apt 115
Monroeville, PA 15146
United States